Fees, Compliance & Regulatory Information

Property Redress Scheme (PRS)
A Property PA is a member of The Property Redress Scheme, an approved redress scheme under the Redress Schemes for Lettings Agency Work and Property Management Work (Requirement to Belong to a Scheme etc) (England) Order 2014. Membership number available on request.

Information Commissioner's Office (ICO)
A Property PA is registered with the Information Commissioner's Office as a data controller in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our ICO registration number is ZC152612.

Once an inspection or service has been booked and confirmed, cancellations must be made at least 48 hours in advance to receive a full refund. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the agreed fee.

Digital documents and reports that have been delivered are non-refundable once received, unless they are materially defective.

A Property PA complies fully with the Tenant Fees Act 2019. We do not charge tenants any prohibited fees. The only payments we may request from tenants are:

• Rent (as set out in the tenancy agreement)
• A refundable tenancy deposit (capped at five weeks' rent where annual rent is under £50,000)
• A refundable holding deposit (capped at one week's rent)
• Payments in default (e.g. late payment interest at 3% above Bank of England base rate, after 14 days)
• Payments for variation, assignment or novation of a tenancy at the tenant's request (capped at £50 or reasonable costs if higher)
• Payments for early termination of a tenancy at the tenant's request
• Utility bills, council tax, TV licence and communication services where included in the tenancy agreement

All tenancy deposits collected by A Property PA are protected in a government-approved tenancy deposit protection scheme within 30 days of receipt, in accordance with the Housing Act 2004 (as amended). Tenants will receive prescribed information confirming which scheme their deposit is held with.

A Property PA carries out Right to Rent checks on all prospective tenants in accordance with the Immigration Act 2014 and the Immigration (Residential Accommodation) (Prescribed Requirements and Codes of Practice) Order 2014. We do not discriminate on the basis of nationality or immigration status beyond what is required by law.

If you are dissatisfied with any aspect of our service, please refer to our Complaints Procedure. As a member of The Property Redress Scheme, unresolved complaints may be referred to the PRS for independent adjudication.